Google Calendar Extension

Overview

Google Calendar is a powerful scheduling and time-management platform that enables teams to organize meetings, events, and reminders efficiently. This extension integrates Google Calendar with ServiceDesk Plus Cloud to streamline meeting coordination directly from service requests. Technicians can create, update, and manage calendar events without leaving the ticket interface. With real-time synchronization, both platforms stay aligned automatically, improving productivity and reducing manual effort.

Roles Required

• SDAdmin role in ServiceDesk Plus Cloud (to install the extension)
• Technician role (to create and manage events)
• A valid Google account with access to Google Calendar

Benefits

• The extension offers a centralized location to effortlessly manage service requests and related meetings, improving coordination across teams and departments.
• Technicians can create Google Calendar events directly from ServiceDesk Plus Cloud requests with a single click, saving time and eliminating the need to switch between platforms.
• Scheduling meetings, inviting attendees, and updating event details becomes seamless, while event status and links remain accessible within the ServiceDesk Plus interface.
• With real-time two-way synchronization, users no longer need to manually update event details in both platforms. Changes made in either Google Calendar or ServiceDesk Plus Cloud automatically reflect in the other system, reducing errors and eliminating duplicate effort.

Setup Google Calendar Extension

Install the Extension

In ServiceDesk Plus Cloud, go to Setup → Apps & Add-ons → Extensions and install the Google Calendar extension. Alternatively, you can also install the extension directly from ManageEngine Marketplace. Once the extension is installed in ServiceDesk Plus Cloud, the Google Calendar widget automatically appears inside the Incident Request pages.

Authorizing Google Account (One-Time Setup)

Before creating events, each technician must connect their Google account.

1. Open any Incident Request.
2. In the Google Calendar widget, click Link Google Calendar.
3. Select your Google account.
4. Review permissions and click Allow.
5. You will be redirected back to ServiceDesk Plus Cloud.
6. Once successfully authorized, your Google account status will show as Linked.
7. Your Google Calendar is connected.
8. Real-time synchronization is activated. This authorization is required only once per technician.

Creating a Google Calendar Event

After authorization:

1. Enter the required event details:

• Event Title
• Description
• Location
• Start Date & Time
• End Date & Time
• Add one or more attendees.
• Click Create Event.

After Event Creation

Once created:

• The event is instantly created in the technician’s Google Calendar.
• Event details are displayed inside the widget.
• The Google Calendar event link is attached to the request.
• Start and End times are displayed in UTC in SDP.
• You can also configure the timezone in Google Calendar as per your needs.

Editing or Deleting Events

The extension supports full event management. You can:

• Edit the event from ServiceDesk Plus → changes reflect in Google Calendar.
• Edit the event from Google Calendar → changes sync back to ServiceDesk Plus.
• Delete the event from either platform → deletion syncs automatically.

This ensures consistent and real-time two-way synchronization.

For further configuration support, please contact our team at info@spritle.com