Trustpilot Freshdesk Integration

Stay updated with all the user activities on your Trustpilot account and videos at a single go, integrated seamlessly into your freshdesk account.
Fetch all the comments as tickets and reply to all of them easily.
Salient Features
Reply Instantly

Respond to all the comments instantly.

Stay Connected

Always stay in touch with your users.

Don't Miss

Get all the feedback from your users instantly.

Handle Apps on-the-go

See all the comments for all your apps at a go.

No More Hassle

You want get to miss out on any updates.

Optimize Your Time

Make best use of your time to connect with your users.

Workflow of App
  • 1. User configures the app by entering Freshdesk API key, Subdomain, Trustpilot credentials etc.
  • 2. User sets time interval for fetching the reviews and enables the app.
  • 3. For every user defined time interval reviews are fetched and tickets are created.
  • 4. Tickets are created based on user defined review ratings.
  • 5. Every reply to the reviews in Trustpilot are added as a reply in Freshdesk under the same ticket.
  • 6. User can reply to the reviews by adding a reply in Freshdesk.
    Follow these steps to install Trustpilot - Freshdesk:
  • 1. Go to Admin → Apps → Get More Apps → Freshdesk - Trustpilot.
  • 2. Click on Buy Now.
  • 3. Once the installation is complete, goto any ticket page.
  • 4. Under Trustpilot App, Click on Enable App.
  • 5. For further setup instruction please refer - https://spritlesoftware.freshdesk.com/solution/articles/26000017201-trustpilot-integration-setup