Smart Fault Management for Changi
Airport: Track, Maintain, and Optimize
Overview
At Changi Airport Group (CAG), Spritle has implemented an advanced FMS (Fault Management System) Analytics solution to revolutionize the way airport facilities are managed. By addressing critical challenges in fault reporting, data integration, and real-time insights, our solution transforms airport operations, empowering the Changi team to make data-driven decisions and ensure the highest levels of efficiency
Problem Statement
CAG faced challenges in connecting data across different IT systems to derive a holistic view of operations and insights.
Limited Reporting in ServiceDesk Plus
Lack of advanced reports limited visibility into technician and service performance metrics.
Manual Data Processing
Manual reporting slowed insights and delayed actions, reducing the team’s response efficiency.
Cross-Platform Data Integration
Disconnected systems made it difficult to unify IT data and extract operational insights.
Need for Advanced Analytics
The airport needed AI analytics to detect issues early, spot trends, and improve operations.
Our Solution
Spritle’s FMS Analytics solution, built on ManageEngine Analytics Plus, integrates seamlessly with CAG's existing ServiceDesk Plus. The solution offers robust, real-time analytics capabilities for managing airport facilities with precision:
AI-Driven Analytics
Using Ask Zia, teams query data in natural language and get instant insights, visuals, and predictive analytics on service trends and maintenance metrics.
Customizable Dashboards and Reporting
Drag-and-drop reports allow non-technical users to build dashboards easily—no IT help needed—boosting efficiency and enabling a data-driven culture.
Unified Data View
Integrates the data from ServiceDesk Plus and asset tools to deliver a 360° operational view for better, faster, and more strategic decision-making.
Automated Reporting
FMS Analytics auto-generates reports with fewer errors and delivers real-time insights to support ongoing improvements in airport facilities operations.
Key Benefits
Seamless Integration : Our solution integrates directly with the ManageEngine ecosystem, providing a smooth, cohesive experience for CAG’s operational teams.
Scalable and Customizable : Built to grow with CAG’s evolving needs, the platform can handle increasing data volumes and new reporting requirements as operations expand.
AI-Enhanced Decision-Making : Predictive analytics powered by machine learning allows the team to proactively manage faults, reducing downtime and improving service response times.
Improved Operational Efficiency : With real-time, accurate reports and insights, CAG can track, maintain, and optimize their airport facilities with precision, ensuring peak operational performance at all times.
Result
With Spritle’s solution, CAG can now efficiently track and maintain facilities across Singapore Changi Airport, while improving service quality and fault resolution speed. The advanced analytics capabilities enable proactive decision-making and optimized airport management.